Introduction: Assuring the quality of care and patient safety are central pillars of health sys¬tems, in order to respect patients’ dignity and autonomy. On the basis of these principles, healthcare systems should consider users’ personal characteristics to evaluate their satisfaction with services; however, most user satisfaction surveys only ask about general issues, such as infrastructure and wait times. The objective of this study was to evaluate socio-demographic and clinical factors related to parent/caregiver’s user satisfaction in a tertiary pediatric hospital located in Santiago, Chile.
Materials and Methods: The Pediatric Acute Care questionnaire was adapted and applied to 304 parents/caregivers. Psychometric characteristics were evaluated, and a generalized linear model was applied to obtain socio-demographic and clinical factors related to the user satis¬faction score.
Results: Parents/caregivers who perceive their child’s health as ‘good’ obtained, on average, 4.64 more satisfaction points than those who consider their child’s health as ‘bad’ (IC95% 0.9 – 8.38; p=0.015). Likewise, as a child’s age increases by one month, satisfaction increases by 0.0026 points (IC95% 0.01 – 0.041; p=0.001). Nonetheless, each additional day a child is hospitalized decreases user satisfaction by 0.06 points (IC95% -0.69 – -0.003; p=0.034), holding other variables constant.
Discussion: User satisfaction is associated with parents/caregivers’ personal characteristics. Health workers should consider these characteristics in order to deliver better care, adjusted to their users’ needs.
Keywords:
Satisfacción del Paciente, Hospitales Pediátricos, Determinantes Sociales de la Salud, Prestación de Atención de Salud, Patient Satisfaction, Hospitals, Pediatric, Social Determinants of Health, Delivery of Health Care
Author Biography
Yasna K. Palmeiro-Silva, University College London. Institute for Global Health
Institute for Global Health, University College London, Londres, Reino Unido.
Escuela de Enfermería, Universidad de Los Andes, Santiago, Chile.
Concha-Gutiérrez, C., Rivas-Riveros, E., Espinoza-Quiroz, P., & Palmeiro-Silva, Y. K. (2020). Sociodemographic and clinical factors associated with caregivers’ satisfaction in a tertiary pediatric hospital. Revista Chilena De Salud Pública, 24(1), p. 40–48. https://doi.org/10.5354/0719-5281.2020.57584
