Introduction: The second victims are those health workers who are involved in an Adverse Event (AE) and display physical, emotional, psychological and / or work-related symptoms. To avoid these conditions, it is important to receive supportive measures. The objective of this article is to determine the relationship between the consequences of an AE on the second victims and the quality of the support measures received in public and private health institutions of the Metropolitan Region during the second semester of 2018.
Materials and Method: Quantitative, exploratory, descriptive, correlational and transversal study. Through an online platform, a sociodemographic survey and SVEST instrument was conducted, consisting of 28 items on the Likert scale (1-5) and nine dimensions related to the consequences of the AE and the quality of the perceived support (α = 0.826).
Results: Of a sample of 301 health workers in public and private institution, 39.2% were invol¬ved in an EA and of these, 73.0% manifested symptoms of Second Victims. Of these second victims, 69.1% were female and 45.7% worked in the Nursing Profession. There is a negative relationship between the quality of perceived support and the psychological and occupational consequence of AD (Public and Private p <0.05) and an increased risk of having serious consequences when receiving low quality of support (OR=3,8; IC 95% 1.32-11.47)
Discussions: It is of great importance to recognize this phenomenon and deliver adequate su¬pport measures to the Second Victim, in order to reduce the physical, psychological, emotional and / or work impact involved in being involved in an AD.
Keywords:
Second Victims, Adverse Events, Patient Safety, Quality Assurance, SVEST
Author Biographies
Francisca Mallea-Salazar, Universidad San Sebastián
Francisca Mallea-Salazar: enfermera universitaria
Ignacio Ibaceta-Reinoso, Universidad San Sebastián
Ignacio Ibaceta-Reinoso: enfermero universitario
Carlos Vejar-Reyes, Universidad de Chile
Carlos Vejar-Reyes: Magíster en Salud Pública, Universidad de Chile
Mallea-Salazar, F., Ibaceta-Reinoso, I., & Vejar-Reyes, C. (2021). Second victims: perceived support quality and its relationship with the consequences of the adverse event. Revista Chilena De Salud Pública, 25(1), p. 76–85. https://doi.org/10.5354/0719-5281.2021.65197
