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Announcement RChD: Creación y Pensamiento Vol. 9, Nº 17| NOV 2024 | Open Topic. Deadline for full manuscript submission: July 31, 2024. 

Application of the Legal Service Design methodology in the context of public law vs. private law

Authors

  • Angélica Flechas Universidad de los Andes
  • Jorge García Universidad de los Andes
  • Sofía Escobar Pontificia Universidad Javeriana
Vol. 6 No. 11 (2021): Noviembre
https://doi.org/10.5354/0719-837X.2021.65499

Abstract

At Háptica we have had the opportunity to apply the Legal Service Design methodology in very diverse contexts in the private sector, including the financial, pharmaceutical, technology and retail sectors, among others. In the development of these projects, we impacted the public sector from a role that sought to redesign the provision of a legal service in a predominantly private sphere, but directly related to the public sphere, such as designing legal documents that require the review of a public entity or constant use as a surveillance entity of a private organization. Along the same path, we have also been in the direct role of consultants for public entities, in which services and legal touch points were developed for a public context from beginning to end. From these experiences, and having the opportunity to work from the Legal Service Design vision in the Design of public and private services, considering their various nuances, we have identified the need to analyze the differences between both contexts when using this approach’s methodology and tools. Therefore, from our experience in the use of these resources, we want to reflect on the application of these legal Design inputs by reviewing specific experiences, and verifying if an intervention in a public or private context should require changes or considerable adaptations in the method. In the event that the answer to this question is affirmative, we will evaluate what structural changes in the method and its tools we have identified as necessary. In the event that the answer is negative, we will analyze how public challenges have been adapted to these tools, to make sure not only the Design objectives, but also the legal objectives of a public legal ecosystem have been met.

Keywords:

consulting, Design thinking, innovation opportunities, legal services, Legal Service Design, measurement, methodology, phases, private law, public law, service redesign, touch points, user

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How to Cite
Flechas, A., García, J., & Escobar, S. (2021). Application of the Legal Service Design methodology in the context of public law vs. private law. RChD: Creación Y Pensamiento, 6(11), 1–23. https://doi.org/10.5354/0719-837X.2021.65499
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RChD: creación y pensamiento
Facultad de Arquitectura y Urbanismo
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